DUBAI RENT A CAR NO FURTHER A MYSTERY

I registered for the Volkswagen Polo, and was presented a Nissan Sunny. This was not what I signed up for. Hence, I failed to go ahead and take auto, and was advised to assume a full refund. I never ever acquired this refund. Are you able to please update me as to Once i ought to acquire it? Sort regardsWith an extensive fleet of cars in addition t